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PRG Live Entertainment Award
13 - 16 April 2021 Frankfurt am Main Information now

Information for visitors

Prolight + Sound tickets for visitors

The ticket you purchased for Prolight + Sound 2020 is not valid for 2021!

Also unredeemed ticket codes for this year's event no longer apply to 2021.

The price you paid for your trade visitor ticket will be refunded to you automatically, via the channel you used to pay for it.

You do not have to do anything to obtain a refund if you purchased your ticket via the online ticket shop. Please do not open a PayPal dispute resolution process or make a complaint to your bank. These processes slow down the refund process. Additionally, there is no need for you to send us written notice.

Unfortunately, processing all refunds will take some time. Please accept our apologies for any inconvenience caused.

All other expenditures that have already been incurred (such as for accommodations, travel etc.) must be borne by the visitor.

If you have any further questions, please call +49 69 7575 – 0 or use our contact form.

Prolight + Sound catalogue

Prolight + Sound Keyvisual

Use the official catalogue to gain a complete and efficient overview of all exhibitors at the Prolight + Sound. Detailed information will support you for the preparation and review of your visit. The catalogue is going to be published a few weeks bevor the start of the fair as a print and a PDF version as well as an e-catalogue.

During the Prolight + Sound the print catalogue is available on the fairgrounds (at the cash registers). However, you can pre-order with costs the print and PDF version of the catalogue before the start of the Prolight + Sound.

With the e-catalogue, you can consult the entire contents of the catalogue, such as the list of exhibitors and list of products (including details of the exhibitor) along with other information (exhibitors' videos and additional images), on your mobile devices. Once you have downloaded the app, the contents will also be available offline.

To the Apple App Store
To the Google Play Store (Android)
To the Amazon Kindle Fire

Prolight + Sound App

App

The Smartphone App "Navigator Prolight + Sound" is the orientation guide for visitors of Prolight + Sound. Navigate over the fairgrounds (Site and Hall Plan), through the Exhibitor and Product search or receive inspiration through news and twitter messages. Prolight + Sound Navigator is available for Apple-Products (iPhone, iPod touch, iPad) on the App Store and Android on Google Play Store as a free App.

The Navigator app is available on the App Store and Play Store:

Prolight + Sound Navigator in the Apple App Store
Prolight + Sound Navigator in the Google Play Store

Free WiFi

Free WiFi Log-in

Always online everywhere – it’s no problem at all with Messe Frankfurt’s services. During the trade fair you can take advantage of free basic WiFi access throughout the exhibition grounds. For bandwidth that is available at all times without disruption, we can also offer you our powerful “Premium” access package.

Order WiFi

More information on free WiFi and  “Premium” access

Childcare

Eröffnung der Räumlichkeiten zur Kinderbetreuung

The Messe Frankfurt Kindergarten caters perfectly for little trade-fair visitors aged three and older. Two kindergarten teachers look after a maximum of 20 children in the 180 m² facility. Parents with babies can also retire to this child-oriented setting and breastfeed, change the diaper or prepare the baby food. During Prolight + Sound, this free service is available within the regular hours of opening.

You will find the Kindergarten in Torhaus, Level 1.

Visiting the trade fair with an accompanying person

Visiting the trade fair with an accompanying person

If you are a disabled visitor with an accompanying person, he or she is entitled to free admission to the trade fair. This is on condition that:

  • You have purchased a ticket at the relevant admission price
  • You have a B-type disability pass and/or depend on an accompanying person

This is valid for one accompanying person only and in connection with your admission ticket.

For exhibitors

Are you interested in exhibiting at the next Prolight + Sound? Book your booth, here!

Register now

For visitors

Tips for arrival, stay and opening times can be found here.

More information

For journalists

Here you can find your contact as well as press releases and photos for download.

More information

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